Ordering FAQs
1. Can I cancel or modify an order after it has been placed?
We strive to process and ship orders as quickly as possible. If you need to cancel or modify an order, please contact us immediately. We will do our best to accommodate your request. However, once an order has been processed and shipped, we cannot make any changes.
2. How will I know if my order has been successfully placed?
After successfully placing your order, you will receive an order confirmation email containing your order details and a summary of your purchase. If you do not receive this email within 24 hours, please contact our customer support team for assistance.
Shipping FAQs
1. What shipping methods do you offer?
Bivlox offers several shipping options, including standard ground shipping, express shipping, and overnight shipping. The availability of these options may vary depending on your location and the items in your order.
2. How long will it take for my order to arrive?
Delivery times vary based on your location. Standard shipping typically takes 4-7 business days.
3. Can I track my order?
Yes, you can track your order using the tracking number provided in your shipping confirmation email. This will allow you to monitor the current status of your shipment and its estimated delivery date.
Return & Refund FAQs
1. What is your return policy?
We accept returns within 16 days of purchase for most items. The item must be unused, in its original packaging, and accompanied by proof of purchase. To request a return or refund, please contact our customer support team at [email protected].
2. How long does it take to receive a refund?
After we receive your returned item, we will process your refund within 8-10 business days. It may take an additional 5-7 business days for the refund to appear on your credit card statement.
Cancellation FAQs
1. Can I cancel my order after it has been shipped?
Unfortunately, we cannot cancel an order once it has been shipped. However, you can return the item(s) upon receipt by following our return policy. If you need to request a cancellation, please contact our customer support team at [email protected].
2. Is there a fee for canceling an order?
There is no fee for canceling an order. However, if the item has already been shipped, you may be responsible for return shipping fees.
Payment FAQs
1. What payment methods does Bivlox accept?
Bivlox accepts various payment methods, including credit and debit cards, PayPal, and bank transfers. You can select your preferred payment method at checkout.
Customer Support FAQs
1. How can I contact customer support if I have a question or concern about my order?
You can contact our customer support team by email at [email protected] or through the Contact Us page on our website.
Thank you for choosing Bivlox! If you have any additional questions, please don’t hesitate to reach out to our customer support team.