Order Cancellation
At Bivlox, we understand that plans can change. If you need to cancel your order, please reach out to our customer service team at [email protected] as soon as possible. We will do our best to accommodate your request; however, please note that if your order is already in the shipping process, it may not be possible to cancel.
If your order has shipped and you still wish to cancel, you can refuse delivery. The package will be returned to us, and once received, we will process your refund, minus any applicable shipping fees.
Order Modification
Should you need to modify your order, contact our customer service team at [email protected] immediately. We will make every effort to adjust your order, but please be aware that modifications may not be possible if the order is already in the shipping process.
If your order has shipped and you want to make changes, you may refuse delivery. Once the package is returned to us, we will process a refund for the original purchase price, minus any applicable shipping fees.
Order Processing
Orders are typically processed within 2-3 business days from the date of purchase. If you need to make changes to your order after it has been processed, please contact our customer service team at [email protected] for assistance.
Customer Satisfaction
Your satisfaction is our priority. If you have any issues or concerns with your order, please reach out to our customer service team at [email protected], and we will do our utmost to resolve the matter.
Thank you for choosing Bivlox. We appreciate your business and are here to assist you with any needs.