Customer Satisfaction Guarantee
At Bivlox, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive Return & Refund Policy to ensure you can shop with confidence.
Returns
We accept returns for most products within 16 days of purchase. To initiate a return, please contact our customer service team at [email protected] with your order number, the reason for the return, and any relevant details. We will provide you with instructions on how to return the item.
Refunds
Once your returned product is received and inspected, we will issue a refund to the original payment method. Refunds are processed within 8-10 business days from the date of receipt. Please be aware that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer.
Exchanges
If you need to exchange a product for a different size or color, please contact our customer service team at [email protected] to initiate the exchange process. We will assist you with the exchange and provide further instructions.
Defective or Incorrect Products
We apologize if you receive a defective or incorrect product. If this happens, please contact our customer service team at [email protected] within 24 hours of receiving the product. We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement or a full refund for the product.
Customer Satisfaction
At Bivlox, we are committed to your satisfaction. If you have any concerns or are not fully satisfied with your purchase, please reach out to our customer service team at [email protected]. We will work with you to address your concerns and find a solution that meets your needs.