Atodia is committed to providing a fair and transparent return process. Please review the information below before submitting a return request.

1. Return Window

Customers may request a return within 30 days of the delivery date.

Return requests submitted after 30 days of delivery will not be eligible.

2. Eligibility Requirements

To qualify for a return:

  • The item must be unused and in original condition
  • The item must be returned with original packaging and included accessories
  • The return request must be approved before the item is shipped back

We reserve the right to deny returns that do not meet these conditions.

3. How to Request a Return

Step 1 – Contact Customer Support

Please email [email protected] and include:

  • Order number
  • Reason for return
  • Clear photos (required for damaged, defective, or incorrect items)

Step 2 – Return Authorization

If your request is approved, we will provide:

  • Return authorization confirmation
  • Return instructions
  • Return shipping address

Returns sent without prior authorization may not be accepted.

Step 3 – Ship the Item

  • Items must be securely packaged to prevent transit damage
  • We recommend using a trackable shipping service (USPS, UPS, or FedEx)

Customers are responsible for return shipping costs unless the return is due to:

  • A defective item
  • A damaged item upon arrival
  • An incorrect item shipped

4. Refund Processing

Once the returned item is received and inspected:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your bank or payment provider

You will receive a confirmation email once your refund has been issued.

Original shipping fees are non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 14 days of delivery.

Include:

  • Order number
  • Clear photos showing the issue

After review, we will provide an appropriate resolution, which may include:

  • Replacement shipment
  • Partial refund
  • Full refund

There is no additional cost to the customer when the issue is confirmed as our responsibility.

6. Exchanges

We do not offer direct product exchanges.

If you would like a different item, please:

  1. Return the original item for a refund
  2. Place a new order separately

7. Non-Returnable Items

The following items are not eligible for return:

  • Items returned after 30 days
  • Used, damaged, or altered products
  • Clearance or final sale items (clearly marked at purchase)

8. Contact Information

Company Name: Mundia Likmun LLC (Trading as “Atodia”)
Business Name: Atodia
Email: [email protected]
Phone: (+1) 914-895-4123
Address: 698 Elmwood Ter, Rochester, NY 14620, United States
Working Hours: Monday – Saturday, 8 AM – 5 PM (EST)
We aim to respond within one business day

By placing an order on Atodia.com, you acknowledge that you have read and agreed to this Returns & Refunds Policy.